RESERVATIONS
Champneys Health Resorts - PRIVACY POLICY - Scope and Meaning
This Privacy Policy statement covers all services provided by Champneys Health Resorts
PRIVACY POLICY STATEMENT
This Privacy Policy details the approach that Champneys Health Resorts
takes to the use of personal information from, and related to, our customers.
At Champneys Health Resorts we use information collected on-line
to develop and enhance the services we offer to you and to help us
build our business. We take privacy issues seriously and are open
about the way data is collected and used. This policy outlines the principles that we follow.
What data is collected and how is it used?
When you visit an Champneys Health Resorts website, the only data
hat we capture is that submitted via e-mail, by submission of a
feedback form or by completion of an order form. Such data is maintained
only for so long as necessary in order to fulfill your feedback request or order.
When you register for a service provided by Champneys Health Resorts,
you may need to choose a user name and password for authentication purposes.
For administration purposes, we will also require your name, address,
telephone number and e-mail address. This may be used to send you information
about your account and any Champneys Health Resorts promotions. You may elect not to receive such promotions.
Is personal information disclosed to Third Parties?
No. Champneys Health Resorts does not sell, trade, lease or rent your personal
information to others. The primary use that we make of personal information is
to produce aggregate statistics about our customers, sales, traffic and related
information but these statistics do not include any personally identifying
information.
Is personal information used for any other purposes?
From time to time Champneys Health Resorts may employ other companies and individuals
to work on our behalf. Examples of such work might include: sending e-mail,
analysing data and providing customer call-centre services. Such agents have access
to the personal information needed to perform their functions but may not use it
for other purposes.
Our Quality Control department may contact you as part of our continuous quality
development program. Such calls will be made only to identify your experience of
our services and to elicit your suggestions for improvement. You will be under no
obligation to answer any such questions.
We may ask our market research partners to contact you by telephone as part of a
survey of our services. You will be able to choose at the time whether or not you
want to take part in any such survey.
If you use an Champneys Health Resorts transactional or shopping service, we will
pass information necessary to complete your order to our payment partners. Such
information will typically include name, address and credit card billing details.
How is personal privacy protected?
Champneys Health Resorts use up to date industry procedures to keep personal data as
safe and secure as possible and to protect such data against loss, unauthorised
disclosure or access. Please remember that you are responsible for protecting your
password/ user name and must not share it or allow its disclosure to anyone.
Champneys Health Resorts reserves the right to change this Privacy Policy and continued
use of our services signifies your agreement to any changes. In the event of material
changes you will be contacted by email.
Champneys Health Resorts reserves the right to change this Privacy Policy and continued use of our
services signifies your agreement to any changes. In the event of material changes you
will be contacted by e-mail.
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