Reservation Terms & Conditions
Our Reservations staff are pleased to advise you of the
availability and prices of rooms on the dates that you require
and will be pleased to give you any other information. Full
payment is required on on-line bookings. No reservations
can be accepted as binding on the Company unless accompanied
by a £100 deposit per person or full payment, subject
to payment terms. All transactions for reservations, gift vouchers
or products by credit card will incur an additional £2.50
charge. In exceptional/necessary circumstances
the company reserves the right to offer an alternative resort
as a destination, date of stay or cancel reservation(s) with
full refund to the payee. No refund will be given for early
departure unless caused by significant acts of negligence
on the part of the company.
FEES
The fees are inclusive of residence, treatments as listed
and VAT. Extra treatments will be charged at the rates shown
by the Company at its premises. Pre-booked additional treatments
will be charged at the rate current on the date of booking.
Date of arrival on the pre-booking form at the Company's
premises will be the accepted date.
DAY GUESTS PAYMENT
Day Tariffs: Full payment is required at time of booking.
In the event of non payment for whatever reason, the Company may refuse admission
and in this event the deposit will be forfeited. Cheques and all major credit
cards are accepted. Payment for additional purchases and treatments must be
made on departure. The Company requires a credit card imprint on arrival as
a guarantee of any payment due to the Company.
DAY GUEST CANCELLATION
All cancellations must be made in writing by post/fax/e-mail.
Date of arrival at the Company will be the accepted date.
The Company will apply the following charges per person for
cancellations / amendments:
Cancellation within 7 days of arrival date: Full
payment.
Cancellation between 7 and 30 days of arrival date: 50%
payment.
Cancellation more than 30 days before arrival date: £25.
Alterations to bookings: £10
administration fee.
Non arrival without notice: Full
payment.
Cancellation of additional treatments within 24 hours: 50%
of cost of treatment.
RESIDENTIAL GUESTS PAYMENT
Special Offers: Full payment is required
at time of booking.
Standard Tariff: Bookings made less than 30 days prior
to date of arrival require full payment at time of booking. Bookings
made more
than 30 days prior to date of arrival
require £100 deposit per person
to secure the booking. Full payment is required 30 days prior
to arrival. Full payment is required on on-line bookings.
NB: No reminders are sent.In the event
of non-payment for whatsoever reason, the Company may refuse
admission and the deposit will be forfeited. Cheques and
all major credit cards are accepted. The period for which
the booking is accepted and confirmation has been given must
be paid in full 30 days prior to arrival. The Company will
require a credit card imprint on arrival to guarantee any
monies due. Accounts will only be forwarded if arrangements
are made in writing before arrival. No refund will be given
for early departure unless caused by significant acts of
negligence on the part of the Company or its employees.
RESIDENTIAL GUEST CANCELLATION
All cancellations must be made in writing by post/fax/e-mail.
Date of arrival at the Company will be the accepted date.
The Company will apply the following charges per person for
cancellation/amendments:
Cancellation within 30 days prior to arrival date: £100.
Cancellation more than 30 days prior to arrival: £25.
Alteration to bookings: £10 administration fee.
Non arrival without notice: Full payment for the first
day plus 50% of fees for subsequent days.
Cancellation of additional treatments within 24 hours:
50% of cost of treatment.
CANCELLATION AND CURTAILMENT PROTECTION
We are pleased to be able to provide you (and your colleagues)
a cancellation and curtailment protection that can be applied to
protect your monies paid, in the event of an emergency that may occur,
when even the best laid plans go awry. In summary, our cancellation
and curtailment protection refunds all your deposit or full payment
made (except the protection charge) if you have to cancel or curtail
your visit due to the causes mentioned on our cancellation and curtailment
leaflet. In summary your cancellation and curtailment protection refunds
all your deposit or full payment made, apart from the protection charge,
if you have to cancel or curtail your visit due to the causes mentioned
below. If payment or part payment is made by a voucher, the Voucher
will be replaced for an identical voucher as the voucher redeemed for
the booking, for a further years redemption period, if appropriate
under the conditions of the cancellation and curtailment protection scheme. Cancellation and curtailment cover if required should be
taken by each individual.
- You or a member of your party, or close relative suffers
a serious incapacitating (and at the time of making your
booking not
pre-existing) illness, accident or death.
- You or a member of your party, is called for Jury Service
or as a witness in a court of law.
- A fire, flood or storm occurs at your home or the home
of a member of your party within 14 days of date of arrival
or during the course of your visit, which makes your home
uninhabitable.
- A burglary occurs at your home or the home of a member
of your party within 14 days of date of your arrival or
during the course of your visit.
- You or a member of your party serving in the HM Forces
is subject to an unforseen posting (other than arising
from war or similar hostilities); and you are prevented
from commencing your visit.
GIFT VOUCHERS
Please ensure that you bring your redeemable gift voucher
to the resort to present on arrival. Non presentation of
Voucher will necessitate a charge being made until the voucher
is presented. If full or part payment for your visit is by
a Gift Voucher this will become void if you fail to arrive.
All other cancellation charges are shown under ‘Cancellation’,
except that a refund cannot be made against a Gift Voucher.
However, we will be pleased to hold the balance of the value
of the voucher for future use. Gift vouchers cannot be used
for on-line bookings.
MECHANICAL / ELECTRICAL BREAKDOWNS
Any mechanical or electrical breakdowns which occur on the
premises are usually beyond our control, although we will
try to repair any such fault as soon as possible. No refunds
will be given unless any such breakdown is due to the negligence
of the Company or its employees or agents.
VALUABLES
No responsibility can be accepted by the Company for the
safety of money or valuables of any kind brought to the health
resorts whether placed in the safe or not. If you do bring
valuable items it is essential they are covered by your own
insurance for the period of your stay. The Company will not
be liable, under any circumstances whatsoever, for damage,
injury or consequential loss, however caused, to our residents,
their property and belongings unless it is solely due to
negligence of the Company, its employees or agents.
Mobile phones are not permitted in any of the public
areas.
CHILDREN & PETS
The Company regrets that we do not have the facilities or
accommodation for children under the age of 16. We cannot
allow guests to bring pets either, but good boarding kennels
are available locally.
DOCTOR
The health resorts and City Club are not alternative medical
centres, and do not have a resident doctor. Guests are advised
to consult with their family doctor about the need to limit
or avoid our full range of treatments and facilities, for
example inclusive treatments, steam room or sauna.
The Champneys Group pursues a policy of continuous development
of fitness, health and beauty treatments and techniques.
We therefore reserve the right to make changes which will
be beneficial to our guests. Notification of specific changes
will be given where relevant. Should a guest choose not to
proceed with an alternative treatment that may have been
substituted for a specific choice, no treatment cancellation
charge will be made.
Reservations: 08703 300 300
CHAMPNEYS TRING Hertfordshire, CHAMPNEYS FOREST MERE Hampshire,
CHAMPNEYS HENLOW Bedfordshire, CHAMPNEYS SPRINGS Leicestershire
www.champneys.com |
